CITIZEN’S CHARTER

The PHILGUARANTEE Citizen’s Charter provides information on the Corporation’s services, step-by-step procedures, processing time, and fees for requesting services or other transactions.

The PHILGUARANTEE Citizen’s Charter reflects the Corporation’s enhanced standards for all its services to stakeholders consistent with the objectives of Republic Act No. 11032, “An Act Promoting Ease of Doing Business and Efficient Delivery of Government Services, Amending for the Purpose Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007, and for other Services.” It aims to reduce processing time of all public transactions and ensure accessible and convenient delivery of services to the public. Detailed in this document are PHILGUARANTEE’s services, including step-by-step procedures showing requirements, processing time, and fees.

LIST OF SERVICES


August 29, 2023
Citizen’s Charter 2023, 5th Edition PDF Document

EXTERNAL SERVICES

May 16, 2024
Agriculture Guarantee Group PDF Document

May 16, 2024
Housing Guarantee Group PDF Document

May 16, 2024
Priority Sector Guarantee Group PDF Document

May 16, 2024
Business Operations Group PDF Document

May 16, 2024
Special Asset Management & Recovery Group PDF Document

May 16, 2024
Strategy Management & Communications Group PDF Document

April 01, 2022
Citizen’s Charter 2022, 4th Edition PDF Document

September 20, 2021
Citizen’s Charter 2021, 3rd Edition PDF Document

July 23, 2020
Citizen’s Charter 2020, 2nd Edition PDF Document


Citizen’s Charter 2018, 1st Edition PDF Document

CERTIFICATE OF COMPLIANCE


April 02, 2024
Certificate of Compliance (2024) PDF Document