FEEDBACK AND COMPLAINT
Philippine Guarantee Corporation (PHILGUARANTEE) embraces feedbacks and complaints as opportunities to improve efficiency and quality of services delivery. PHILGUARANTEE also views complaints as opportunities to increase goodwill and respect from citizens it serves.
Any individual, employee, group, entity, or other party affected or likely to be affected by PHILGUARANTEE’s policies and initiatives can file a complaint. If a complaint is made on behalf of another party, that group should be identified and evidence of authority to represent that group should be provided.
How to Send a Feedback and Complaint?
Feedback and complaints can be filed from Monday thru Friday, from 8am to 5pm through the following dedicated reporting channels:
1. Mail
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Philippine Guarantee Corporation
22nd – 24th Floor, BPI AIA Makati, 6811 Ayala Avenue, Bel-air,
1209 City of Makati, Fourth District, Philippines
2. E-mail
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info@philguarantee.gov.ph
How Feedbacks and Complaints are Processed?
Feedbacks and Complaints received through telephone and/or e-mail are processed in accordance with the PHILGUARANTEE Complaints Handling Program.
How to File a Feedback and Complaint
Feedback and complaints may be filed in person or via email. However, this may be best done via formal communication (i.e., letter or email). To speed up the processing of the feedbacks and complaints, the feedback and complainant must fill out the PHILGUARANTEE Feedback and Complaint Report Form. 
