PHILGUARANTEE achieves 99.48% Service Score and receives Compliant Rating from ARTA for FY 2025 Client Satisfaction Measurement

Service excellence remains at the forefront of PHILGUARANTEE’s mission as it received compliant remarks from the Anti-Red Tape Authority (ARTA) in its implementation of the Client Satisfaction Measurement (CSM) for FY 2025.

Based on the ARTA evaluation, PHILGUARANTEE achieved ‘Outstanding’ marks, highlighted by a 99.48% rating in Service Quality Delivery (SQD) for External Services. ARTA’s evaluation was anchored on the Corporation’s 2024 Citizen’s Charter (7th Edition).

“As we move forward, we remain committed to enhancing the value we provide to the Filipino people and to all stakeholders,” PHILGUARANTEE President and CEO Alberto E. Pascual said.

“This means ensuring timely, reliable, and responsive delivery of services, and building trust through transparency and results.” He added.

Pursuant to Section 20 of Republic Act (RA) No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, all government agencies covered under Section 3 of the said act are required to establish a feedback mechanism. Correspondingly, implementing the Customer Satisfaction Measurement is part of the Good Governance Conditions required by the Governance Commission for GOCCs (GCG).

Further than meeting compliance requirements, PHILGUARANTEE affirms its commitment to service excellence as the CSMR results will serve as crucial benchmarks to addressing gaps and streamlining processes for all partners and beneficiaries from priority sectors.